are you living with us?

what you need to know

With maintaining your home, we’re in it together.

habodel look after all of your major urgent and non-urgent maintenance issues, but you have to look after the minor things like stopping mould by opening windows, proper cleaning and pest control. Check in on what you have to look after, get the answers and avoid any charges by clicking our most frequently asked questions below. For more detail, always check back through your habodel Welcome Pack.

We’ve made dealing with home maintenance easier through our online Propertyfile portal.

If you’ve already registered your account, just use your mobile app or sign in here.

Or download the propertyfile app.

If you don’t have an account just get in touch with our Customer Services team to get set up and register.

Email customerservices@habodel.co.uk
or call 01302 444 441

We’ve made dealing with home maintenance easier through our online Propertyfile portal.

If you’ve already registered your account, just use your mobile app or sign in here.

Or download the propertyfile app.

If you don’t have an account just get in touch with our Customer Services team to get set up and register.

Email customerservices@habodel.co.uk
or call 01302 444 441

Take a look at our faq’s

We’re here to look after the big stuff and pride ourselves on maintaining your home to the habodel standard:

 

–  Walls, floors and ceilings

–  Window frames and external doors

–  Roofs, drainpipes and gutters

–  Toilets, baths, sinks, gas pipes and water pipes

– Fires, boilers, radiators, storage heaters and immersion heaters

–  Light switches, light fittings, sockets and wiring

–  Communal stairs, lifts, landings, pavements, and grounds (only in the case of freehold flats and apartment buildings)

–  Kitchen fittings, leaks and white goods (provided by us)

–  Boundary fences and gates

–  Supply and install smoke detectors

–  Supply and install carbon monoxide detectors (if there’s a gas supply topped-up and actively running)

We rely on you to look after the day-to-day stuff, treating your home like your own:

 

–  Bleeding your radiators

–  Replacing tripped switches, fuses, and light bulbs

– Clearing waste pipe blockages within your home’s boundary

–  Repairing minor cracks and holes in walls and ceilings

– Any television aerials and your own reception equipment

– Keeping your garden and grounds good (houses only)

– Keeping your home clean and in good order

– If you report a fault, take steps to stop further damage that could be caused by it

–  Ventilate your home to prevent condensation

–  Deal with dampness caused by condensation

–  Repair any damage caused by you, your family or visitors

–  Replacing broken or cracked glass

–  Gaining access and replacing keys

– Getting rid of any unwanted pests, like rodents and wasps

–  Test your smoke and carbon monoxide detectors and change the batteries every year

Emergency faults are those that could cause an immediate danger to your safety, security or health:

 

–  Gas leak (in this event, Transco will reach your home within 1 hour and any repairs will be followed-up within 4 hours)

– Complete loss of power to your home

– Heating system breakdown over the week-end

– Fire

– Structural Collapse

– Security break-ins – at the entrance to or exit from your home

– Loss of water supply

– Burst pipes and/or flooding

If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999.

 

If you’re at home, and you can do it safely, turn off your gas supply. The gas mains tap should be beside your gas meter. Move the handle a quarter turn until it’s at 90 degrees from the pipe to shut off the gas supply.

If you have a power cut and your meter isn’t out of credit, call the National Grid on 105. Calling 105 is a free-of-charge call from any network.

Don’t call your electricity supplier. Electricity suppliers sell consumers energy and aren’t responsible for the power lines that connect to homes.

If there is an emergency at night or over the weekend, please call 02030 31 62 37

If you have a break-in, we will secure the outside of your home. If the break-in is shown to be your fault, where keys have been left visible or you’ve not locked-up properly, you may be recharged for repairing any damage caused by the break-in or securing the outside of your home.

To renew your contract or, if you want to stay with us but you’re looking to change area, down or up-size, no problem.

 

Just email customerservices@habodel.co.uk
or call 01302 444 441

For problems with your rent, whether that’s arrears or worries about making future payments, don’t worry, we’re always here to help.

Just email rental@habodel.co.uk
or call 01302 499 203

At habodel, we value all customer complaints because we value our customers.

You can find habodel’s guide to complaints by following the link here.

Take a look at our faq’s

We’re here to look after the big stuff and pride ourselves on maintaining your home to the habodel standard:

 

–  Walls, floors and ceilings

–  Window frames and external doors

–  Roofs, drainpipes and gutters

–  Toilets, baths, sinks, gas pipes and water pipes

– Fires, boilers, radiators, storage heaters and immersion heaters

–  Light switches, light fittings, sockets and wiring

–  Communal stairs, lifts, landings, pavements, and grounds (only in the case of freehold flats and apartment buildings)

–  Kitchen fittings, leaks and white goods (provided by us)

–  Boundary fences and gates

–  Supply and install smoke detectors

–  Supply and install carbon monoxide detectors (if there’s a gas supply topped-up and actively running)

We rely on you to look after the day-to-day stuff, treating your home like your own:

 

–  Bleeding your radiators

–  Replacing tripped switches, fuses, and light bulbs

– Clearing waste pipe blockages within your home’s boundary

–  Repairing minor cracks and holes in walls and ceilings

– Any television aerials and your own reception equipment

– Keeping your garden and grounds good (houses only)

– Keeping your home clean and in good order

– If you report a fault, take steps to stop further damage that could be caused by it

–  Ventilate your home to prevent condensation

–  Deal with dampness caused by condensation

–  Repair any damage caused by you, your family or visitors

–  Replacing broken or cracked glass

–  Gaining access and replacing keys

– Getting rid of any unwanted pests, like rodents and wasps

–  Test your smoke and carbon monoxide detectors and change the batteries every year

Emergency faults are those that could cause an immediate danger to your safety, security or health:

 

–  Gas leak (in this event, Transco will reach your home within 1 hour and any repairs will be followed-up within 4 hours)

– Complete loss of power to your home

– Heating system breakdown over the week-end

– Fire

– Structural Collapse

– Security break-ins – at the entrance to or exit from your home

– Loss of water supply

– Burst pipes and/or flooding

If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999.

 

If you’re at home, and you can do it safely, turn off your gas supply. The gas mains tap should be beside your gas meter. Move the handle a quarter turn until it’s at 90 degrees from the pipe to shut off the gas supply.

If you have a power cut and your meter isn’t out of credit, call the National Grid on 105. Calling 105 is a free-of-charge call from any network.

Don’t call your electricity supplier. Electricity suppliers sell consumers energy and aren’t responsible for the power lines that connect to homes.

If there is an emergency at night or over the weekend,
please call 02030 31 62 37

If you have a break-in, we will secure the outside of your home. If the break-in is shown to be your fault, where keys have been left visible or you’ve not locked-up properly, you may be recharged for repairing any damage caused by the break-in or securing the outside of your home.

To renew your contract or, if you want to stay with us but you’re looking to change area, down or up-size, no problem.

 

Just email customerservices@habodel.co.uk
or call 01302 444 441

For problems with your rent, whether that’s arrears or worries about making future payments, don’t worry, we’re always here to help.

Just email rental@habodel.co.uk
or call 01302 499 203

At habodel, we value all customer complaints because we value our customers.

You can find habodel’s guide to complaints by following the link here.

Our customers’ accounts of their habodel experience speak for themselves…