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Your guide to reporting an issue

Find out how Habodel responds to resident satisfaction issues

Habodel’s approach
  • Put People First: To look at resident dissatisfaction in a clear and fair way.
  • Take Responsibility: Maintaining standards, ensuring a reliable and accountable service to you
  • Leaving a Legacy: Obtaining information that helps to improve our resident journey.
  • Exceed Expectations: Leading the way in complaint learning.
What your feedback means to us

We value feedback, both positive and negative, as it helps us improve the way we look after residents. Resolving resident satisfaction issues is our chance to put things right and prevent such instances from occurring again.

How to raise an issue

Use the form below to raise an issue to Habodel. Alternatively email customerservices@habodel.co.uk

Habodel’s investigation process:

  1. If you are dissatisfied with our service, contact us with the details and we will log your case.
  2. We will respond by email within two working days to acknowledge your contact.
  3. We will review the issue raised and let you know the outcome of this investigation within 10 working days of initial contact.
  4. If you are dissatisfied with the outcome, you have the option of escalating the case. In this situation, we will respond within 20 working days.

How to raise an issue to Habodel

For the fastest response please use the form below and attach any images as required.  Alternatively, email customerservices@habodel.co.uk.

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